November 3rd-7th, 2018 : New York City's Hudson River (Jersey City)
Lasting Impact Award

Bonnie A. Nardi, Steve Whittaker, and Erin Bradner. 2000. Interaction and outeraction: instant messaging in action. In Proceedings of the 2000 ACM conference on Computer supported cooperative work (CSCW '00). ACM, New York, NY, USA, 79-88. DOI:

This paper will be awarded the 2018 Lasting Impact Award as an exemplary piece of CSCW research. It had broad applicability at the time of its publication and has continued to influence research on commercial messaging systems, video conferencing, social networking services, and mobile communications. Committee members agreed that the research was expertly executed and the paper beautifully crafted with quotes from participants and chat exchanges that lent richness to the findings. We look forward to a lively discussion with the authors and a few members from the CSCW community who have been influenced by the work.

Session Details

Date: Tuesday, November 6, 2018
Time: 4:30pm-5:30pm


Steve Whittaker, Professor, University of California at Santa Cruz
Frank Bentley, Principal Research Associate, Yahoo! Labs
Susan Fussell, Associate Professor, Cornell University
Moderated by Pamela Hinds, Professor, Stanford University


Pamela Hinds (Chair)
Eric Gilbert
Karrie Karahalios
Airi Lampinen
John Tang
Naomi Yamashita